Refund policy

RETURN & REFUND POLICY

Last Updated: September 1, 2026

At [NUVORA™] , we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging when applicable.

To start a return, please contact us at [samshestrov2002@gmail.com] with your order number and a brief explanation of the reason for the return.

Please do not send an item back without contacting us first.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review your request and, if approved, provide a replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

Original shipping costs are non-refundable unless otherwise required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including:

* Personalized or customized products
* Items that have been used or damaged after delivery
* Final sale items
* Gift cards
* Any item that cannot legally or safely be returned

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after an order has been placed. Once an order has been processed or shipped, our standard return policy will apply.

Contact Us

If you have any questions about returns or refunds, please contact us:

[NUVORA™]

Email: [samshestrov2002@gmail.com]

We are happy to assist you with any questions or concerns regarding your order.